Terms and Conditions
Terms applying to orders placed through the jmplmo™ online store.
Store Operator & Acceptance
jmplmo™ and jmplmo.com are operated by Sichuan Ruitong Media Technology Co., Ltd. By placing an order, you agree to these Terms and the store policies applicable to your purchase.
Eligibility & Accounts
To purchase independently, you must be at least 18 or have reached the legal age for a binding purchase agreement where you live. If account features are available, keep your account information accurate and login credentials secure.
Product Information
We make reasonable efforts to present hand washing supplies and related items accurately. Check the product page for the item's contents, size, materials or ingredients where applicable, directions, warnings, and availability. Photography, lighting, screens, and production variation may affect perceived color or appearance.
Order Submission & Acceptance
Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt of the order but does not necessarily mean fulfillment has begun. Payment verification, inventory checks, and fraud-prevention review may be required. If we cancel an order after collecting payment, the applicable amount will be refunded.
Prices & Payment
The applicable product prices, discounts, shipping charges, taxes where relevant, currency, and final total appear during checkout. By submitting payment, you confirm that you are authorized to use the selected method. See our Payment & Security page for additional information.
Processing & Delivery
Orders are normally processed within 2–4 business days after payment confirmation, or up to 5 business days during busy periods. Standard transit to supported U.S. destinations is generally estimated at 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates. See our Shipping Policy.
Returns & Refunds
Eligible items may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy. Approved refunds are normally initiated within 5–10 business days after an eligible return is received, inspected, and approved.
Incorrect or Damaged Items
Contact us promptly, ideally within 7 calendar days after delivery, if an item is damaged, defective, incomplete, incorrect, or materially different from its description. Provide the order number and relevant photographs. We will review the issue and provide an appropriate solution for a confirmed error attributable to us.
Changes, Cancellations & Promotions
Request changes or cancellations as soon as possible. We will try to help before fulfillment begins, but cannot guarantee changes after processing starts. Promotions may have stated eligibility rules, exclusions, usage limits, and expiration dates.
Product Use & Safety
Follow the applicable product directions, ingredient information, warnings, and care instructions. Stop using an item if it appears damaged or causes an unexpected reaction, and seek appropriate professional advice when needed. Product descriptions do not replace qualified medical advice.
Website Content & Customer Reviews
Store text, images, branding, and design are owned by or licensed to the operator as applicable. If you submit a review or image, ensure it is lawful and accurate and that you have the right to share it. We may moderate unlawful, misleading, or infringing submissions.
Consumer Rights & Contact
Nothing in these Terms removes rights or remedies that applicable law does not permit us to exclude. For a purchase question, email service@jmplmo.com.