Shipping Policy
Processing, shipping estimates, tracking, and help with delivery issues.
Order Processing
After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days. Business days generally exclude weekends and applicable public holidays.
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Processing and transit are separate periods. These are estimates rather than guaranteed arrival dates.
Destinations & Charges
Supported destinations, available shipping methods, and applicable charges appear at checkout. You can review the shipping charge and final order total before submitting payment. If no shipping method appears for an address, delivery may not be available there.
Fulfillment Location
Depending on stock, package requirements, and destination, orders may be dispatched from different facilities or fulfillment partners. The shipping origin may differ from our registered business address. Items in one order may occasionally arrive in separate packages.
Tracking
When a parcel is dispatched and tracking becomes available, details are normally sent to the checkout email address. The carrier may need additional time to show the first tracking movement.
Address Changes
Check your name, street address, unit number, postal code, and contact information before ordering. If you notice an error, email service@jmplmo.com promptly. We will try to update it before fulfillment, but changes cannot be guaranteed after processing starts.
Delays & Tracking Gaps
Weather, carrier disruptions, holidays, customs procedures, and other circumstances may affect delivery. Tracking can also pause while a parcel moves between facilities. Contact us with your order number if the shipment appears significantly delayed.
Lost or Missing Packages
If a parcel appears lost in transit, contact us so we can review tracking and delivery circumstances. If tracking says “Delivered” but you cannot find it, check the delivery area, mailbox, household members, building reception, and carrier, then contact us for further review. A delivered scan does not automatically close an inquiry.
Damaged or Incorrect Orders
Contact us promptly if an item arrives damaged, incomplete, incorrect, or materially different from its description. Include the order number, a description, and relevant photos of the item, packaging, and shipping label. We will provide an appropriate solution for a confirmed error attributable to us.