Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the window ends. Eligibility is subject to the conditions below and any applicable consumer rights.

Start a Return Request

Before mailing an item, email service@jmplmo.com with your order number, item name, reason for the request, and relevant photographs if appropriate. Customer support will review the request and provide instructions if approved.

Change-of-Mind Eligibility

For a preference-based return, the item should generally be unused, complete, and in its original condition, with all included accessories and protective packaging where reasonably possible. Please retain proof of purchase.

For hygiene reasons, opened or used hand washing or personal care products may not qualify for a change-of-mind return where permitted by law. A damaged, defective, incorrect, or incomplete item is assessed separately.

Items That May Be Ineligible

Personalized items, gift cards, items clearly identified as final sale before purchase, and products materially altered, misused, or damaged after delivery may be ineligible for preference-based returns. Promotional items remain eligible unless an exclusion was clearly disclosed before purchase. This section does not remove rights that cannot be excluded by law.

Return Authorization & Address

Do not automatically send items to our registered business address. Once a return is approved, we will provide the appropriate return destination and instructions. Keep the receipt and tracking number for any package you send.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery when possible. Include the order number and photos of the item, packaging, and shipping label. After review and confirmation, we will provide an appropriate replacement, reshipment, refund, or other solution without additional cost for an error attributable to us.

Return Shipping Costs

Customers generally pay return shipping for change-of-mind returns. For a confirmed issue attributable to us, we will provide an appropriate solution without passing the additional cost of that error to the customer. Original shipping charges are generally not refundable for a preference-based return. No restocking fee is charged for an approved return.

Inspection & Refund Timing

Once an approved return reaches the designated destination, we may inspect it against the applicable conditions. After it is received, inspected, and approved, an eligible refund will be initiated to the original payment method within 5–10 business days. The bank or payment provider may require additional posting time.

Exchanges & Cancellations

Exchanges depend on stock availability. If a direct exchange is unavailable, we may arrange an approved return and ask you to place a new order. For order cancellations, contact us as soon as possible; we will try to help before fulfillment begins, but cancellation cannot be guaranteed once processing starts.

Consumer Rights

This policy explains our standard procedure and does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.